Terms & conditions

Orders and payment

Orders are placed on the website and confirmed over WhatsApp, so a WhatsApp number is required to order. Your verification code, payment details and delivery updates are all sent there.

We are prepaid only — payment is made by UPI before your order is dispatched. Your order is confirmed once we have received and verified your payment, not when the payment is sent.

Please mention your order number in the payment note, and use the same name on the payment as on the order, so we can match them.

Delivery

Orders are dispatched within 7–10 working days of confirmation. We currently ship across India. Delivery timelines are estimates and can be affected by the courier or by circumstances outside our control.

Please make sure your delivery address and pincode are complete and accurate. We are not able to redirect a parcel once it has been dispatched.

Final sale

All orders are final. We do not offer refunds, returns or exchanges — including for change of mind, or if a size or colour is not what you hoped for. Please read the size guide and look at the photographs carefully before you order, and message us with any question first. We would much rather answer it than have you disappointed.

This does not affect the position where a piece arrives damaged or is not the one you ordered — see below.

Damage and issues

We ask every customer to record a single continuous unboxing video. If your piece arrives damaged or incorrect, message us within 48 hours of delivery with your order number and that video, and we will verify and resolve it. Without the video we may not be able to process a claim.

Colour and finish

Each piece is made in small batches from natural cotton. Slight variation in colour, weave and finish is part of how it is made, and is not a defect. Screen colours can also differ from the fabric in person.

Your information

We store your name, phone number and delivery address for the purpose of fulfilling your order and supporting you afterwards. We do not sell your details. You can ask us to delete your details at any time by messaging us, and you can stop marketing messages by replying STOP.